OLOV FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What shipping options do you offer?
We offer standard, expedited, and express shipping options. The available options will be presented at checkout, and you can choose the one that best suits your needs.
Do you offer free shipping?
Yes, we offer free standard shipping (2-5days) on orders over $47 within the United States. Check our shipping policy for specific terms.
How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method you choose. Typically, orders arrive within 2-5 days, but you can check the estimated delivery date during checkout.
Can I track my order?
Yes, once your order has shipped, you will receive an email with tracking information. You can use this to track the status of your delivery.
What should I do if my order is damaged or incorrect?
If your order arrives damaged or contains incorrect items, please contact our customer support team within 7 days, and we will resolve the issue with a replacement or refund.
How do I return an item?
To return an item, please visit our Returns & Exchanges page and follow the instructions. Ensure the item is unused, in its original packaging, and within the return window.
What is your return policy?
We offer a 30 day return policy. Items must be returned in new, unused condition with original packaging. Some items may be subject to non-returnable terms, so please check the product details for exceptions. Click Return Policy to learn more
Orders
Below are some of are common questions about orders
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. Once the order is shipped, we can no longer make changes.
I didn’t receive a confirmation email. What should I do?
If you didn’t receive a confirmation email, please check your spam folder. If it’s not there, contact our customer service team, and we’ll resend your order details.
What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address, please contact us immediately. We can make changes to the shipping address as long as your order hasn’t been shipped yet.
Can I check the status of my order?
Yes! You can track the status of your order by logging into your account or by using the tracking link sent to your email once your order has shipped.
Products
Below are some common questions about our products
Are your products suitable for sensitive skin?
Yes, many of our products are designed with sensitive skin in mind. We use high-quality materials and skin-friendly ingredients to ensure a smooth and comfortable experience.
Is the body and groin trimmer waterproof?
Yes, our trimmers are fully waterproof, making them safe and convenient to use in the shower. Check the product details to confirm whether your trimmer is fully waterproof or water-resistant.
Does the groin trimmer cause irritation or razor burn?
Our high-quality groin trimmers are designed to minimize irritation and discomfort. However, if you have sensitive skin, you may want to use the trimmer carefully and consider applying an after-shave balm or soothing lotion to calm the skin after use.